Delivery Information

Can I book a delivery slot?

We currently do not offer timed delivery slots. If you ordered from us on our standard delivery service your order will arrive within 2-7 working days* .
Deliveries are made between 8am – 6pm Monday to Friday excluding Bank Holidays.

Do I need to be in to sign for my delivery?

No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.
If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery.

How quickly will my new dog bed be dispatched?

Delivery of your new dog bed will depend on your location however most orders are dispatched from the warehouse within 2-3 business days.

How long will my delivery take to arrive?

If you ordered on standard delivery your order will arrive within 2-7 working days.
Deliveries are made between 8am – 6pm Monday to Friday excluding Bank Holidays.

My order has arrived damaged who do I contact?

Please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e-mail us

Only part of my order has arrived?

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately.
Please wait the full 7 working days we state for delivery on orders that have been shipped via UPS or FedEx and then, if the remainder of your order has still not arrived, please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e-mail us

What do I do if my delivery has not arrived after the specified time?

Please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e mail us. We ship heavy items this way to ensure they do not get damaged in transit and for the health and safety of our drivers.

When will my delivery be dispatched?

Your delivery will be dispatched as soon as the warehouse has picked and packed your order. You will receive an e-mail to confirm your order has been dispatched.
Express delivery orders will be dispatched same day to ensure they reach the customer on the next working day.

Why does my tracking number not work?

Once your order is sent out from our warehouse, please allow 12 hours for the tracking number to have been logged in our couriers tracking system.

Which carrier will deliver my goods?

Which carrier will deliver my goods?

Will I receive a text or call to let me know my delivery is on its way?

We currently do not offer a text or call service on standard delivery or express delivery orders. However, if will receive tracking number from us and you can track your order.