FAQ

Ordering

1.Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.??
2.Can I place an order over the phone?
3.How do I know how much the shipping cost is for my order ??

Products

1.How do I find out more information about the dog beds advertised on this website??
2.What product guarantees apply to the dog beds offered on this websit?
3.What happens if I order a dog bed from you and it has already sold out and out of stock?

Website

1.I can’t see my basket, what is wrong?
2.Is your website secure?
3.Do you charge sales tax?
4.Do you accept other forms of payment apart from Visa, Mastercard, Discover, American Express or PayPal?
5.Where do I find more information about your privacy policy?

 


Ordering

Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.??

Sorry, but we are unable to ship to P.O. Boxes, APO/FPO address, Puerto Rico, Hawaii, Alaska or anywhere else outside the U.S. We only ship within the contiguous USA.

Can I place an order over the phone?

Currently we do not offer the facility to place orders over the phone.  At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders, however our friendly customer service team are on hand to help you through the ordering process on line.

How do I know how much the shipping cost is for my order ??

Current Freight costs vary by weight and zipcode so once you have added your dog bed selection to the cart and entered your shipping address, the next page will display the shipping cost for your order. You still have the opportunity to abort the order at this stage if you wish.
If no shipping costs are added to the order, you will be contacted with the shipping costs and asked to confirm if you wish to proceed with the order.

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Products

How do I find out more information about the dog beds advertised on this website??

You can find specific product information on each products page under the heading description.
If you have specific product questions which are not addressed in the product description pages please contact us outlining your questions in detail or please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday.

What product guarantees apply to the dog beds offered on this websit?

Please see the Product Guarantee page on this site. If the information outlined on this page does not address your question or concern please contact us.

What happens if I order a dog bed from you and it has already sold out and out of stock?

We will contact you and offer you a full refund, or alternatively you can use the funds towards another dog bed from our online store. If you select to transfer the funds to purchase another dog bed, you will need to pay any additional costs if the cost of the new dog bed is greater, or we will refund the difference if the new dog bed you select is less than the origional you ordered.

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Website

I can’t see my basket, what is wrong?

You need to have cookies activated on your computer in order to make a purchase through our website. Please check to ensure they are enabled, if they are and you still cannot see your basket call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e-mail us.

Do you charge sales tax?

There is no sales tax on all items?

Do you accept other forms of payment apart from Visa, Mastercard, Discover, American Express or PayPal?

Visa, Mastercard, Discover, American Express or PayPal are the only forms of payment accepted via our online store, however if you have special payment requirements please contact us. Please note personal cheques will not be accepted.

Where do I find more information about your privacy policy?

Please see the privacy policy page. If the information outlined on this page does not address your quesiton or concern please contact us.

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