Sorry, but we are unable to ship to P.O. Boxes, APO/FPO address, Puerto Rico, Hawaii, Alaska or anywhere else outside the U.S. We only ship within the contiguous USA.

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Currently we do not offer the facility to place orders over the phone.  At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders, however our friendly customer service team are on hand to help you through the ordering process on line.

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Current Freight costs vary by weight and zipcode so once you have added your dog bed selection to the cart and entered your shipping address, the next page will display the shipping cost for your order. You still have the opportunity to abort the order at this stage if you wish.
If no shipping costs are added to the order, you will be contacted with the shipping costs and asked to confirm if you wish to proceed with the order.
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 Products

You can find specific product information on each products page under the heading description.
If you have specific product questions which are not addressed in the product description pages please contact us outlining your questions in detail or please please call our Customer Service team on 0845 602 5630 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday.

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Please see the Product Guarantee page on this site. If the information outlined on this page does not address your question or concern please contact us.

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We will contact you and offer you a full refund, or alternatively you can use the funds towards another dog bed from our online store. If you elect to transfer the funds to purchase another dog bed, you will need to pay any additional costs if the cost of the new dog bed is greater, or we will refund the difference if the new dog bed you select is less than the origional you ordered.

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 Delivery

We currently do not offer timed delivery slots. If you ordered from us on our standard delivery service your order will arrive within 2-7 working days* .
Deliveries are made between 8am – 6pm Monday to Friday excluding Bank Holidays.

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No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.
If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery.

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Delivery of your new dog bed will depend on your location however most orders are dispatched from the warehouse within 2-3 business days.

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If you ordered on standard delivery your order will arrive within 2-7 working days.
Deliveries are made between 8am – 6pm Monday to Friday excluding Bank Holidays.

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Please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e mail us at contact@dogscomfort.com

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Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately.
Please wait the full 7 working days we state for delivery on orders that have been shipped via UPS or FedEx  and then, if the remainder of your order has still not arrived, please call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e mail us at contact@dogscomfort.com

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Please call our Customer Service team on 0845 602 5630 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday. Alternatively you can e mail us at contact@dogscomfort.com
We ship heavy items this way to ensure they do not get damaged in transit and for the health and safety of our drivers.

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Your delivery will be dispatched as soon as the warehouse has picked and packed your order. You will receive an e mail to confirm your order has been dispatched.
Express delivery orders will be dispatched same day to ensure they reach the customer on the next working day.

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Once your order is sent out from our warehouse, please allow 12 hours for the tracking number to have been logged in our couriers tracking system.

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Your item will be delivered via UPS or FedEx.

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We currently do not offer a text or call service on standard delivery or express delivery orders. However, if will receive tracking number from us and you can track your order.

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 Website

You need to have cookies activated on your computer in order to make a purchase through our website.
Please check to ensure they are enabled, if they are and you still cannot see your basket call our Customer Service team on 518 632 4157 between 8am – 8pm Monday to Friday or 9am – 5pm Saturday and Sunday.
Alternatively you can e-mail us.

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YES! We use Yahoo's secure servers SSL (Secure Socket Layer) technology to encrypt senstive personal information and credit card information to ensure your private information is safe. To read more visit our Site Security page.  Please click here to be redirected to our privacy policy:

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There is no sales tax on all items?

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Visa, Mastercard, Discover, American Express or PayPal are the only forms of payment accepted via our online store, however if you have special payment requirements please contact us. Please note personal cheques will not be accepted.

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Please see the privacy policy page. If the information outlined on this page does not address your quesiton or concern please contact us.

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 Returns

A refund of your original delivery charge or return shipping  costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.

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You can either:
e-mail us : order number, item ref and the reason for the return.

Contact our Customer Service team on 518 632 4157 between 8am and 8pm Monday to Friday or 9am – 5pm Saturday & Sunday. We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return.

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We will process a refund as soon as the goods are received back with us in the case of returns or as soon as we have seen photographic evidence in instances where goods are not to be returned.
Refunds are normally processed by your Card issuing bank within 2 – 5 working days of us raising the refund but some banks require 30 days to process.

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Online orders returned to our waerehouse can be exchanged or refunded provided the warehouse has stock available to complete the exchange.

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We will be happy to refund a product, provided (in the case of any non-defective products) it is in fully re-saleable condition.
Returns should be made within a reasonable time (usually 7 days) and in original, undamaged packaging.
If any non defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

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We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

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