Do I have to pay to return my online order?
A refund of your original delivery charge or return shipping costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
How do I return items bought via the website?
You can either:
e-mail us : order number, item ref and the reason for the return inn the return form.
Contact our Customer Service team on 518 632 4157 between 8am and 8pm Monday to Friday or 9am – 5pm Saturday & Sunday. We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return.
How long does a refund take to process?
We will process a refund as soon as the goods are received back with us in the case of returns or as soon as we have seen photographic evidence in instances where goods are not to be returned.
Refunds are normally processed by your Card issuing bank within 2 – 5 working days of us raising the refund but some banks require 30 days to process.
What is your replacement procedure for online orders?
Online orders returned to our waerehouse can be exchanged or refunded provided the warehouse has stock available to complete the exchange.
What is your returns policy for online orders?
We will be happy to refund a product, provided (in the case of any non-defective products) it is in fully re-saleable condition.
Returns should be made within a reasonable time (usually 7 days) and in original, undamaged packaging.
If any non defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Will you refund my original delivery charge if I return goods?
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.